Over 24 years of experience in quality assurance market research, business development, sales and product retrieval and recall services. In 1993 I joined RQA, Inc. which provides international quality assurance services to manufacturers with operations in North America, Europe and Asia-Pacific. Developed an international product retrieval service delivered through a global network of registered dietitians and healthcare professionals.
In April 2007, I joined ExpertRecall, a Stericycle service, which invested in the RQA retrieval business to enhance the recall services that ExpertRecall has been providing to the Pharmaceutical, Medical Device and Consumer Goods Industries. ExpertRecall now has the ability to provide a complete recall solution for companies which includes; consulting, notification/communication, retrieval, processing, fulfillment, reimbursement, transportation, storage, destruction and reporting. I have maintained my client account responsibility for all product retrieval services, including consumer complaint retrievals, product recall/withdrawal services and product retrievals for new product development and quality assurance purposes.
Currently a Board member of the Cactus Section of IFT. I have been a member of SOCAP (Society of Consumer Affairs Professionals) since 1994; served on the SOCAP International Board of Directors from 2002-2004 and currently on the Board of Directors for the Southwest Regional SOCAP Chapter.